Terms of Trading from The Garden Furniture Company
Whilst we endeavour to illustrate and describe our goods as fully as we can, we recognise that the website alone will not answer all your questions. Please feel free to contact us to discuss any points that need clarification. We welcome the contact.
Email: [email protected]
Payment
We accept all major credit and debit cards. You must ensure that all details given for payment are correct including the full Card Statement Address.
Using Your Personal Information
Personal information submitted to us via this website will be used for the purposes specified below...
We may use your personal information to:
- Administer the website.
- Improve your browsing experience by personalising the website.
- Enable your use of the services available on the website.
- Send to you goods purchased via the website, and supply to you services purchased via the website.
- Send statements and invoices to you, and collect payments from you.
- Send you general (non-marketing) commercial communications.
- Send you email notifications which you have specifically requested.
- Provide third parties with statistical information about our users - but this information will not be used to identify any individual user.
- Deal with enquiries and complaints made by or about you relating to the website.
All our website financial transactions are handled through our payment services providers, PayPal and Sage Pay. You can review the PayPal and Sage Pay privacy policies at www.paypal.com and www.sagepay.com respectively. We will share information with PayPal and Sage Pay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
Delivery
The normal delivery time is five working days. During very busy periods delivery may be up to ten working days.
Shortages and Errors
It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt.
Despite our best efforts, there can sometimes be unforeseen delays in delivery. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet estimated delivery date.
Availability of Goods
All products are subject to availability. In the event of an item being unavailable we will contact you to discuss the options. If you do not wish to proceed with the offered alternatives then your order can be cancelled and a full refund offered.
Product Guarantees
Our products are guaranteed against faulty materials and workmanship. All products have a 2-year warranty. Warranties are covered by the Original Manufacturers Guarantee. This is in addition to the consumer's statutory rights.
Faulty Goods
In the event of a fault being suspected please contact us to determine the best solution. Some items may need to be submitted for factory inspection for fault analysis before replacement or refund can take place. Whilst we endeavour to keep this process to as short a time scale as possible we cannot guarantee any time period for factory inspections. Products returned and found not to be faulty will be subject to a 25% re-stocking fee.
Incorrect Goods
It is the Consumers responsibility to inform us of incorrect supply within 48 hours. The goods must not be used or damaged. We will need information (part numbers, etc) regarding the incorrect items. Should there be extenuating circumstances that prevent informing us within the stated time frame, resolution shall be by mutual decision.
Cancellation of Order
You have the right to cancel your order within 7 days of receipt and have a refund for any cancelled items provided that you return the goods to us in perfect condition. The goods to be returned must be unused, unopened and in their original undamaged packaging. We do not refund your original Post and Packing costs and the cost of return carriage is payable by you. We suggest strongly that you return the goods via a traceable method (Post Office Recorded Delivery or Carrier), as we cannot be held responsible for any losses incurred in transit back to us.
The effective date of cancellation for the purposes of the Distance Selling Regulations is the date on which the notice is sent. The Regulations require the consumer to send a notice of cancellation in writing, this can be done by email to [email protected] The effective date of cancellation is the date on which the notice is sent. This allows the full cancellation period.
If you wish to view the Distance Selling Regulations they are available at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Refunds
Refunds will be processed back in the same payment format as the original purchase payment.
Refunds to Credit/Debit card accounts will take several days to clear. We will endeavour to pass the refund within 4 working days but reserve the right to refund up to 30 days of the return.
Customs - Supply outside the UK
Items delivered outside the United Kingdom may be subject to Import Duties and Taxes levied on entry to the Country requested. We have no knowledge or control over these charges. It is your responsibility to establish the charges applicable with the Customs Authorities concerned and any charges must be borne by you.
Registered Office :
The Garden Furniture Company Limited
23 Selsdon Close
Wythall
B47 6HP
Company Registration Number : 06005824